Frequently Asked Questions
WHAT ARE THE ADVANTAGES OF POLARIS PREPAID CARDS?
The Polaris prepaid cards work like a debit or credit cards, but with no interest or unexpected bank fees to pay. You only spend what you have loaded onto the card. Moreover it’s discreet and secure, and has no link to your bank account. Our prepaid cards are accepted in more than 185 countries worldwide and can be used for in-stores and online payments as well as for cash withdrawals in over 1.5 million ATM’s all over the world.
WHAT IS POLARIS VISA CARD?
Polaris VISA card is an embossed prepaid card that you can use wherever worldwide, but without connecting it to your account.
HOW MY POLARIS VISA CARD WORKS?
Polaris VISA card works like a debit but with no interest or unexpected bank fees to pay. You only spend what you have loaded onto the card. You can use it for in-store and online payments or ATM withdrawals all over the world with no need of a bank account.
HOW WILL MY POLARIS VISA CARD BE DELIVERED TO ME?
Your Polaris VISA card will be delivered to your address by post within 3-4 weeks.
HOW DO I ACTIVATE MY POLARIS VISA CARD?
Go to our site.
Log in or register FOR FREE
Go to Activate a Card section and fill your card number and date of birth.
Confirm your details and it is done!
HOW MANY POLARIS VISA CARDS CAN I HOLD AT ONCE?
You can hold up to 12 Polaris Visa cards (3 main plus 9 companion cards).
HOW DO I LOAD MY POLARIS VISA CARD?
From Polaris account
Go to your account and choose option “Load a Card”, choose a card you want to load, choose the loading priority method: SWIFT or Express.
Go to your account, choose option “Load a Card”, choose a card you want to load, than “Bank transfer”. After entering an amount you want to send, you will see bank details necessary for you to send from your bank account.
From other Polaris VISA card
You can load your Polaris VISA card from other Polaris VISA card with the same currency.
CAN I LOAD MY CARD WITH AN E-MONEY?
Unfortunately you can’t load any VISA card with an e-money.
IS THERE A LIMIT TO THE AMOUNT OF MONEY I CAN ADD TO MY POLARIS VISA CARD?
The minimum card loading is 10 GBP (or equivalent in a different currency). Your maximum card balance is 10.000 GBP, 15.000 EUR or 20.000 USD.
WHERE I CAN USE MY POLARIS VISA CARD?
You can use your Polaris VISA Card anywhere in the world where you see the VISA logo.
ARE THERE ANY LIMITS FOR CASH WITHDRAWAL AT ATM, IN-STORE OR ONLINE PAYMENTS?
Limits for ATM withdrawal are 1000 GBP, 1500 EUR or 2000 USD and you can make max. 7 ATM withdrawals per day. There are no limits for in-store or online payments.
HOW DO I KNOW THE BALANCE/TRANSACTION HISTORY OF MY POLARIS VISA CARD?
You can check your balance/transaction history on our site.
DO I PAY ANY MAINTENANCE MONTHLY FEE FOR MY POLARIS VISA CARD?
You don’t pay any maintenance monthly fee for your Polaris VISA card.
WHAT SHOULD I DO IF MY POLARIS VISA CARD IS DECLINED?
If your card was declined please:
Check your card balance.
Check your card expire date.
Check if your card wasn’t blocked.
All information you can check on our site.
Or write to firstname.lastname@example.org
WHAT SHOULD I DO IF MY POLARIS VISA CARD IS LOST OR STOLEN?
You should block your card immediately. Go to your account and choose option “Click to block”.
WHAT SHOULD I DO IF I FORGOT MY POLARIS VISA CARD PIN?
Go to your account and choose section “Prepaid card”, choose your card and press option “PIN reminder”.
HOW IS MY POLARIS VISA CARD PROTECTED AGAINST FRAUD?
Your card is protected by PIN and CVC code.
HOW CAN I BLOCK MY POLARIS VISA CARD?
Go to your account and choose option “Click to block”.
HOW LONG CAN I USE MY POLARIS VISA CARD?
Your Polaris VISA card is valid up to 3 years.
MY POLARIS VISA CARD WILL EXPIRE SOON WHAT SHOULD I DO?
You will receive an email with information about your card status. You will need to load your recent Proof of address in order to be sure that your address didn’t change. Than we will be able to send you a new card.