Frequently Asked Questions
FOREX SERVICES
WHERE CAN I CHECK POLARIS’S EXCHANGE RATES?
Polaris exchange rates are updated every 5 minutes. You can check the current rate immediately before your exchange operation in the Menu Load account > Currency Exchange > How much will I pay?
HOW DO I OPEN AN ACCOUNT IN ANOTHER CURRENCY?
In a case you need other currency, please use option Exchange.
HOW TO EXCHANGE CURRENCIES ON POLARIS ACCOUNT?
Register an account with Polaris. Get your account verified. Load your account with enough funds. Place your currency exchange order in the Menu Load account > Currency Exchange. The funds will automatically be converted on your multi-currency account with no additional fee. We offer currency exchange in all major international currencies, but also some of the 3rd world currencies.
WHY ARE SOME EXCHANGES NOT PROCESSED IMMEDIATELY?
Some currency exchanges are made manually, please wait for operation manager to process it.
WHEN WILL BE SOME EXCHANGES PROFITABLE FOR ME?
During bank operation day from 9,00 to 17,30 CET, in the night the currency rates are usually worst.
I DO NOT HAVE THE OPPORTUNITY TO BUY THE CURRENCY, ONLY TO SELL. WHY?
Your tariff is not allowed to buy money, please use option Sell.
I POSTED A REQUEST FOR AN EXCHANGE, BUT IT HAS NOT BEEN PROCESSED YET. WHY?
It can be due to different reasons. First of all please check if you have enough funds on your account. If the problem continues please contact our Customer Support.