Frequently Asked Questions
HOW DO I SEND MONEY?
You can send cash transfers via our partner branches, on-line using your Polaris account.
IN WHICH CURRENCIES CAN I SEND CASH TRANSFER?
Our cash money transfers are mainly sent in EUR, USD and GBP, but you can pay your transfer in local currency at a current rate.
HOW LONG DOES IT TAKE TO SEND MONEY?
Sending money via Polaris is very convenient and fast. It takes only 15 minutes.
HOW MUCH WILL I PAY TO SEND MONEY?
By sending money online via Polaris Account, your fee will be up to 1%.
WHAT ARE THE LIMITATIONS ON SENDING MONEY?
You must be 18 or older
You can send the amount of max. EUR 8 000 or USD 10 000 or CZK 270 000 or equivalent in your local currency per day/per client
WHAT INFORMATION/DOCUMENTS DO I NEED TO SEND MONEY?
In order to send money you need to specify recipient’s first and last name and his/her mobile phone in an international format. At the branch you need to prove your identity with a valid ID (passport, permanent residence card). For sending money online, you have to go through verification process first. For more information on “How do I get verified” please see Account Section in FAQ.
Polaris offers an opportunity to send the money transfer from the bank account. Same documents are necessary to be able to receive a transfer to a bank account. Verification requires you to upload color copies of the following documents
Passport (ID). The copy must feature document number, photograph, full name, date of issue, residential address, and expiry date.
Any other identifying document (driving license, copy of insurance card). The copy must feature the document number, photograph (if available), full name, date of issue, date of expiry.
If you want to make transfers using the Internet-banking and receive the transfers directly to your bank account it is also necessary to present the copy of a bank statement at one of our offices or upload it online.
WHAT INFORMATION SHOULD I PASS TO MY RECIPIENT?
You should pass the following information to the recipient: Transfer number, system name, amount sent and currency of transaction (EUR or USD).
WHERE DO I FIND MY TRANSFER NUMBER?
You’ll find the transfer number straight after your transfer was paid.
HOW DO I KNOW THAT MY RECIPIENT HAS RECEIVED MONEY?
You can check the status of your transfer online by checking your cash transfer history.
IS IT POSSIBLE TO RECALL SENDING MONEY?
If you have not paid for the transfer, just wait for it to be cancelled in the system.
You may send a message to firstname.lastname@example.org
HOW DO I COLLECT MY MONEY?
Open your online account and go to Cash Transfer > Receive Money.
WHAT DO I NEED TO COLLECT MY MONEY?
You need to be verified first together with transfer number, amount and currency of the transfer.
IN WHICH CURRENCY CAN I COLLECT MY MONEY?
In USD, EUR or local currency.
IS THERE ANY ADDITIONAL COST TO COLLECT MY MONEY?
There are no additional fees for receiving your transfer. Transfer commission is fully paid by a sender.
FOR HOW LONG IS MY MONEY STORED AT THE SYSTEM/BRANCH?
It depends of the sending system. Usually it is 6 months.